What is Total Access?
Total Access is a powerful and convenient program designed to ensure students receive the course materials they need to succeed before their first day of class.
The Total Access program delivers required course materials to all students participating in the program. The cost is included with tuition or course charges. This program provides an easy way to access, manage, and use all course materials—regardless of format or cost. Digital course materials will be made available directly within the campus learning management system and via email. Physical course materials will be available for pick-up at the campus bookstore.
Special shipping options may be available upon request. Please contact your bookstore for further details.
Benefits of the Follett Total Access Program for Students
- 20–60% lower than equivalent pricing for course materials.
- Access to all required course materials on the first day of class—no waiting in line with heavy books.
- Hassle-free receipt of materials.
- Easy access and management of digital course materials.
- Digital platforms offer key features such as highlighting, flashcards, and note sharing—leading to greater success in the course.
- Zero stress related to finding and purchasing the correct course materials.
Benefits of the Follett Total Access Program for Faculty
- No restraint on academic freedom—faculty choose their content.
- Confidence that students have the correct book edition and can begin learning on day one.
- Students come prepared and can start homework immediately.
- Ability to deliver digital materials directly in the campus Learning Management System (LMS).
Will I save money?
Yes! Publishers provide significant discounts to participate in this program, and those discounts are passed on to you. Course material charges will be part of your tuition and charge structure with the campus. You can use financial aid and other tuition payment options available to you.
How does the program work?
Total Access takes the hassle out of getting your course materials because costs are covered as part of the charges on your student account or tuition. This ensures every enrolled student in the program has access to all required materials on or before the first day of class. Once you have selected your courses, your course list will be sent to the Campus Bookstore, which prepares everything for you. All you need to do is check your school email for instructions on accessing your course materials for the term.
How do I know if I am included in the Total Access program?
All students are automatically enrolled in the program. Students who would like to review the option to opt out should see the FAQ entry titled “Is there an opt-out option?”
How do I get my course materials?
Materials for the Total Access program will be gathered for you and made available by the campus store.
- Digital content: Confirmation emails will be sent to your academic .edu email address with product access details in the LMS. See additional articles by LMS and product for specific instructions.
- Physical content: A confirmation email will let you know when materials are ready for pick-up at your campus bookstore or designated location.
What type of materials will I receive?
Depending on your classes and professor requirements, you may receive:
- Digital course materials
- Printed textbooks, lab manuals, or workbooks
- Required course-related supplies (e.g., lab equipment, uniforms, calculators)
How often are materials supplied?
Required materials are supplied at the beginning of each term or part of term for participating courses/sections. Materials will be accessible on or before the first day of class. Please check your school email before each term begins.
Can I have my printed learning materials shipped to me?
Yes. For printed materials, students will receive an email when materials are ready for pick-up. For an additional fee, students can choose to have materials shipped. See the article “Can I Get My Total or Course Access Print or Physical Materials Shipped?”
Do I get to keep my materials at the end of each term?
Printed materials are yours to keep if they are not rentals. Rental materials must be returned by the published rental due date. Email reminders will be sent to your academic email address.
Digital materials can be accessed for a minimum of 180 days and may be available longer, depending on publisher terms.
Can I choose if I want print or digital materials?
Print or digital format is determined based on the adopted material for the specific course/section participating in the program prior to the start of class. If you have a preferred format (print or digital) for textbooks, check with your faculty member to see what format has been chosen for the course.
If the course uses a digital version, you can contact your campus store to see what print options are available for purchase outside of the program.
If you are a student with a qualified disability requiring print versions or other accommodations, please contact Accessibility Services for assistance.
What if my course/professor has recommended course materials? Will those be included?
Only required course materials are included in the Total Access program. Additional recommended materials may be purchased separately via our website or by visiting the campus bookstore, where our textbook experts will be happy to assist you.
What if I add or drop a course?
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Dropping a course:
Return physical materials to the campus store by the deadline provided when you picked up your materials. Physical materials should be in reusable condition. Digital materials will be automatically refunded, and your access will be disabled once your section drop is confirmed. -
Adding a course:
If you add a course that is part of the Total Access program, digital materials should be available within 24–48 hours of enrollment. If your course requires physical materials, you’ll receive confirmation when your order is ready for pick-up at the campus store or designated location. Please allow 24–48 hours for processing after adding a new course.- If you enroll in a course that isn’t included in the program or need to buy recommended materials, you can locate them at www.efollett.com.
Is there an Opt-Out option? Am I required to participate in Total Access?
Many campuses offer an Opt-Out option. If your campus does, you’ll find details in your academic email about 30 days before classes start or by contacting your bookstore. Your campus may also have a Total Access website with further details.
Opt-Out decisions typically must be finalized within two weeks of the class start date or by the designated deadline. All students enrolled in participating courses are automatically included in the program unless certain cohorts or groups are specified otherwise. Campus policies and deadlines may vary—please contact your bookstore for specific dates.
Important: Opting out of Total Access means opting out of all course materials provided through the program. This option is not available on a section-by-section basis. If you opt out, you will need to purchase all required course materials on your own.
How do I Opt-Out? Do I need to opt out each term?
Students are automatically included in the Total Access program unless certain cohorts or groups (e.g., Nursing or Graduate Students) are specified otherwise. You may opt out during the designated opt-out period at the start of each term. The process varies by campus.
Check your school email for instructions and deadlines. Emails will come from noreply@follett.com—be sure to check spam or junk folders. Follow the link in the email to the Opt-Out Portal and complete the process.
For additional questions, contact your campus store or review the knowledge base article “How Do I Opt Out?”
What if I opted out by mistake or changed my mind?
If the opt-out period has not ended, you can opt back in by logging into the Opt-Out Portal and selecting “Opt-In.”
What do I do after finals if I was told my product is a rental under Total Access?
All rented books must be returned to the campus store in reusable condition by the end of finals week. You’ll receive reminder emails with deadlines and instructions, including a link for shipping your rental return. For assistance, contact your bookstore.
I like keeping my books at the end of term—can I do that if I have rental titles?
Yes! You can choose to keep a rented book by paying a convert-to-purchase fee at the campus store. This option is not available online for Total Access rentals, so you must visit the store in person.
What if I can’t access my digital course materials?
If you’re having trouble locating your digital materials, please refer to the article "My Materials User Guide". If you still need assistance, use the Contact Support option at the end of the article.
What if I get an incomplete grade and need additional time to access course materials?
Printed materials are yours to keep unless they were rentals. Digital access depends on publisher terms. Contact your campus bookstore for assistance—arrangements can often be made on a case-by-case basis.
Beyond Course Materials
Your campus bookstore offers more than textbooks! Shop for officially licensed campus gear, supplies, and technology. Visit us in-store or online at www.efollett.com to show your school spirit.