Willo FAQs for Students
Find quick answers to common questions about accessing your digital course materials through Follett Willo Digital Delivery.
1. What is Follett Willo Digital Delivery?
Follett Willo Digital Delivery connects your required digital course materials directly inside your LMS course.
This gives you one secure place to access your materials without needing separate access codes or multiple publisher logins.
- Day-one access to required digital materials
- Access directly from your LMS course
- Automatic enrollment into supported publisher platforms
- Grade sync back to your LMS when supported by the publisher
2. How do I access my course materials?
- Log into your LMS course.
- Go to your course Modules or Content area.
- Click the publisher or course materials link added by your instructor.
- Follow any prompts that appear.
3. Why can’t I access my course materials?
Common reasons include:
- Your instructor has not completed setup yet.
- You clicked the wrong link.
- You selected trial access.
- You tried to access the publisher website directly before launching from your LMS course.
4. What does “Instructor setup required” mean?
This usually means your instructor still needs to complete a setup step before students can access the materials.
What you can do:
- Try again later.
- Let your instructor know you are seeing this message.
- Continue using the course materials link inside your LMS course.
5. Can I access my materials directly from the publisher website?
Not for your first login. You should first access your materials through the link inside your LMS course.
Going directly to the publisher website may cause:
- Access problems
- Incorrect course enrollment
- Grade sync issues
- Billing or entitlement issues
6. Why are my grades not syncing?
Grade sync issues are often caused by:
- Accessing the publisher website directly instead of using the LMS link
- Using an old bookmarked link from a previous course
- Selecting trial access
- Multiple or incorrect publisher links in the course
7. What should I do if my course materials link is missing?
- Check the course Modules or Content area.
- Make sure you are in the correct course and term.
- Ask your instructor if setup has been completed.
- Submit a support request if you still need help.
8. What information should I include when contacting support?
To help Support resolve your issue faster, include:
- Your full name
- Your school email address
- Your school and campus name
- Your course name and section
- The title of the course material
- A clear description of the issue
- Screenshots or error messages, if available
9. How do I get help?
Option 1: Ask Your Instructor
Your instructor may be able to confirm whether the course materials link has been added and setup has been completed.
Option 2: Use the Follett Access Support Link
In your LMS course, look for the Follett Access Support link in the course content or modules area.
Option 3: Submit a Support Request Online
You may also submit a support request through the Follett support website.
Student Access Checklist
✅ Do This
- Start in your LMS course.
- Use the course materials link added by your instructor.
- Report issues early.
- Take screenshots of error messages.
❌ Avoid This
- Do not go directly to the publisher website for first access.
- Do not use old bookmarked links.
- Do not select trial access unless you plan to opt out.
- Do not buy another access code unless instructed.
Need Help?
If something is not working, gather your course information, a screenshot, and any error message you see. Then contact your instructor or submit a Follett Willo support request.
For more information see How-to-Submit-a-Follett-Willo-Support-Ticket.