How to Submit a Follett Willo Support Ticket?

Step-by-Step Guide:

1️⃣ Open the Support Form

• 👉 Click Submit a request

2️⃣ Enter Your Information (Fill in the required fields):

• Email Address (use your school email)
• Subject
• “What do you need help with?”

⚠️ Follow the Required Click Path Below to ensure prompt and accurate assistance:

→ Course Materials
→ I am a faculty member
→ Follett Willo Digital Delivery
→ Select the best option from the drop-down list 

3️⃣ Enter Your Information (Continued)

• Store / University Name
• Your Name
• Phone Number
• Description (Please include the following):
  • Course Name / Section
  • LMS (Canvas, Blackboard, D2L, Moodle, etc.)
  • Publisher (Cengage, Pearson, Macmillan, etc.)
  • Issue:

4️⃣ Attach Screenshots (Recommended)

Include any of the following, if available:

• Error messages
• Downloaded diagnostics
• Willo pairing screen

5️⃣ Submit Your Request

• 👉 Click Submit

Already Submitted a Ticket?

You may respond directly to your confirmation email to:

• Provide additional information
• Attach supplementary screenshots
• Submit follow-up inquiries