his article will guide students through the steps that they will take if they have not opted out of their Follett Access program and are seeing a paywall when trying to access their Pearson courseware or Pearson+ ebook.

Pearson paywall instead of instant access to your course materials

The problem: In Fall 2023 Access programs, if an Instructor clicks a Pearson product link first to initialize courseware or Pearson+  INSTEAD of clicking the link titled "Pearson Course Materials" first, students then attempting to access their course materials will see a Pearson page requesting payment for access ("paywall"). This is not the correct workflow. So long as you do not opt out, you should get direct access to you digital materials.

What to do:  Students should not pay for access via the paywall and should immediately reach out to their instructor and to Pearson Student Support for assistance. Pearson will support instructors by either assisting them to re-pair their product and initialize again with the correct link, OR, Pearson will provide the instructor with an access code that students will enter on the paywall to gain access without payment.

What if I already paid Pearson for access?  Follow these  instructions to request a refund ASAP:

Note: Student Refund requests must be made within 14 days of purchase from Pearson.

To request a refund for an online subscription you purchased directly from a Pearson Education website:

1. 1. Go to your Pearson Student Account
   2. Click on Contact Us
   3. Select Order Management under Support Type
   4. Then choose Chat or Phone.  
   5. Follow the on-screen instructions

You may also immediately log a ticket with Pearson Student Support so they can request and obtain a full refund. 

Note:  If you opted out of your digital access program and the opt out deadline has passed, you should purchase access from your campus store.

We will be working with Pearson so this workflow error does not occur again next term.