Follett Inclusive and Equitable Access Add/Drop Process

Digital Drop – The class you are dropping uses only digital content.

• If you drop a class prior to your campus designated Access Census or Last Date to Process Drops Deadline, then a digital return will automatically process on your record/bill for Follett Access.
• Access to your digital course material will be revoked within 12-24 hours of your recorded drop if that drop occurs prior to the designated Access Census or last Date to Process Drops deadline. 
  • No further action is needed by you.
• If you drop your course after the designated Access Census or Last Date to Process Drops Deadline, then it is too late and your access to the program and to the products will remain.

Digital Add – The class you are adding uses only digital content.

• If you add a class that is participating in the Inclusive/Equitable Access program and the product is digital, it will process access to you within 24-48 hours (about 2 days) of your enrollment in the course. Some Courseware access may be provided as soon as you are added within the course in the Learning management system.
• No action needed by student.

Physical Drop – The class you are dropping uses physical content.

• If you drop a class prior to your campus designated Access Census or Last Date to Process Drops Deadline, then you will want to contact your campus store and return any physical products you have picked up. If you have not picked up your physical course material for this course, it is helpful if you contact the campus store and let them know that you have dropped the course for the material that you have not picked up and now do not need. 
  • If you do not return any physical products in your possession for this course/section with 1 week of the campus designated Access Census or Last Date to Process Drops, then you may still see charges on your account for the Inclusive or Equitable Access program.
  • You can bring the course materials directly to the store. 
  • You can also ship material (at your expense) to the store with a note stating that you are returning the product because you have dropped this course/section. 

Physical Add – The class you are adding uses physical content.

• If you add a course before any orders are fulfilled, course materials will be processed and made available at least a week prior to the start of class. If you add a course after that week prior to classes starting, please allow 24-48 hours (about 2 days) from the date of enrollment before that product will be made available to you to pick up in the store.
  • You will receive an email from Follett letting you know when your book or books will be available to be picked up. See email sample below.

If you have any questions or would like further assistance, please Submit a request