Textbooks/Course Materials:
- Refunds are given for Course Materials returned before your campus-specific refund deadline*.
- Course Materials purchased during the last week of classes or final exams are not refundable.
- To support the delivery of digital content to you, a non-refundable digital delivery fee is applied to each digital material.
*Contact your school’s bookstore for the campus-specific refund deadline.
Digital Course Materials
- eBooks are digital versions of an entire print book. eBooks are refundable within 14 days of the customer accessing the content, or 30 days after the purchase is made (without customer accessing the content), whichever occurs first. Additionally, refund requests cannot be fulfilled if more than 10% of the product has been viewed or if any page(s) of the content has been printed.
- Physical Courseware items, such as digital code access cards, are refundable within 14 days from purchase and unopened.
- Digital Courseware items, such as MyMathLab or McGraw Hill Connect, are refundable within 14 days from purchase (regardless of the amount of content accessed by the customer).
Hardware & Software
Bring back unopened computer hardware and software within 14 days of purchase for a full refund. Electronic Software Download (ESD) purchases are Final and Non-Returnable.
Other Merchandise
All other merchandise that is unopened and in original condition can be returned within 30 days of purchase.
*Gift Cards are non-refundable